Study: Americans addicted to email

NEW YORK – Sept. 8, 2015 – For many professionals, email may be the best way to get in touch.

Americans are addicted to e-mail and check it constantly, according to a new study by Adobe Systems. Adobe based the results on 400 interviews with U.S. white-collar workers and the Adobe’s Digital Index, which analyzed 17 billion visits coming from e-mail.

Overall, millennials check email more frequently than any other age group.

The study found that respondents spend 6.3 hours each weekday checking their email – 3.2 hours checking work e-mail and 3.1 hours checking personal e-mail. Ninety percent of respondents say they check work email outside of the regular workday, and they check personal email during the workday.

For many people, email is the first thing they check in the morning. Thirty percent say they check their email while still in bed.

Breakdown of some locations where most Americans check emails

  • Watching TV/movies (70%)
  • In bed (52%)
  • On vacation (50%)
  • On the phone (43%)
  • In the bathroom (42%)
  • Driving (18%)

However, consumers do have some gripes when it comes to email. Twenty-eight percent find it annoying when you have to scroll to read an entire email, and 21 percent said it’s annoying to wait for images to load. Thirty-nine percent want fewer emails, and 32 percent want less repetitive emails, along with less annoying or intrusive ones.

Thirty-four respondents say they’ve created a new email address or even switched email providers due to an overwhelming amount of spam.

Source: “Adobe Study Finds E-mail Is an Addiction,” Forbes.com (Aug. 26, 2015)

© Copyright 2015 INFORMATION, INC. Bethesda, MD (301) 215-4688

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